Cancellation policy

This policy covers Olway® Performance subscriptions — any order placed on a recurring delivery schedule.

Managing Your Subscription

Everything is handled in your account. Log in at olwayperformance.com, open your profile, and go to your subscription. From there you can change your delivery date, update your payment or shipping details, skip a delivery, or cancel.

Cancelling

You can cancel at any time, provided you do it at least 24 hours before your next scheduled charge. Cancellations made inside that 24-hour window take effect from the following delivery — the order already in motion will still ship.

Some subscriptions require a minimum of two deliveries before they can be cancelled. Where that applies, it is stated on the product page before you subscribe and again at checkout.

Changes to Price or Schedule

If we change the price or the delivery frequency of a subscription, we will email you before the change takes effect so you can adjust or cancel first.

Failed Payments

If a payment fails we will retry it and email you. If it still cannot be processed, the subscription is paused rather than cancelled, so you can restart it without setting it up again.

Refunds

Cancelling stops future charges. It does not refund an order that has already shipped — those are covered by our refund policy.

Questions

Email us at info@olwayperformance.com and we will sort it out.