Refund policy
At Olway Performance, we make products we'd put in our own water bottle every single day. We stand behind every scoop with a real guarantee — not fine print designed to trip you up.
The 30-Day Olway Performance Guarantee
Try Olway risk-free for 30 days. If it isn't delivering the performance you expected, email us — and we'll make it right.
How the Guarantee Works
- Email us at info@olwayperformance.com within 30 days of receiving your order.
- We'll work with you. Part of our commitment to empowering athletes to perform is taking the time to understand what's going on. Depending on the situation, that might mean issuing a refund right away, or it might mean sharing what we know about getting the most out of Olway — serving size, timing, how to mix it, how to flavour it to your taste, when to take it relative to training. Either way, we'll get you sorted.
- Keep the product. No need to ship anything back.
Eligibility
The Olway Performance Guarantee applies when:
- The order was placed directly on olwayperformance.com (not Amazon, retail, or a third-party reseller).
- You're the original purchaser (gifts and bulk/wholesale orders excluded).
- It's your first order with us. Once you reorder, we figure you're in good hands.
- You contact us within 30 days of the delivery date.
One guarantee claim per household. Refunds cover the product cost; original shipping fees and any discounts applied are not refunded separately.
Damaged, Defective, or Wrong Items
Separate from the satisfaction guarantee — if your order arrives damaged, defective, or just plain wrong, we'll fix it no matter what.
Email info@olwayperformance.com within 7 days of delivery with a photo of the issue and your order number. We'll send a replacement at no cost — no questions asked, no terms to meet.
Refund Timing
Once a refund is approved, you'll see it back on your original payment method within 5–10 business days. The exact timing depends on your bank or card issuer. If it's been longer than that, email us and we'll chase it down.
Order Cancellations and Changes
We aim to pack and ship orders within 1 business day, so the window to cancel or change an order is short. Email info@olwayperformance.com as soon as possible and we'll do our best — but once an order enters fulfillment, it ships.
Frequently Asked Questions
How long do I have to request a refund?
30 days from the date your order was delivered.
Do I need to send the product back?
No. Our drink mix is consumable, so shipping it back doesn't help anyone. Keep it.
Can I return Olway if I bought it on Amazon or in a store?
No. Amazon and retail purchases must be handled through that store's return process. Our guarantee only applies to orders placed directly on olwayperformance.com.
What if I don't like the taste?
Reach out — we hear this sometimes, and there's a lot you can do to dial it in. We can share what we know about serving size, water-to-mix ratio, what to blend it with (juice, coconut water, smoothies), and when to take it for best results. We'll work through it with you and make sure you end up in a good place.
Can I return an unopened product?
Our guarantee is built around actually trying the product, so we don't accept "changed my mind" returns of unopened product. If you ordered the wrong item by mistake, email us and we'll sort it out.
How do refunds work on orders with multiple items or discounts?
Refunds cover the product cost of the eligible item(s) at the price paid after any discount. Shipping fees and bundle or promotional discounts are not refunded separately.
Do I get refunded for shipping?
Original shipping costs are not refunded.
Contact
For any return, refund, or guarantee request, email info@olwayperformance.com. We aim to reply within one business day.