Frequently Asked Questions

Orders & Payments

There is a limited time frame in which an order can be cancelled or amended. Our Customer Service team will be able to assist and advise you. Please contact us for more information at support@olwayperformance.com.

Once your order has been shipped, you will receive a tracking number which you can use to see the progress of your order. Alternatively, you can login to your account online and view the status of your order.

Olwayperformance.com accepts the following payment methods: Apple Pay, Visa, Mastercard, American Express, PayPal, Discover, Interac, Google Pay, and Shop Pay.

If you pay using PayPal, the PayPal Privacy Policy (available on the PayPal website) will apply. This sets out how PayPal collects, retains, processes, shares and transfers your personal data when using PayPal’s services.

By creating an account with us, you will have a faster checkout experience, view order history,  and be able to track your orders.

Shipping & Delivery

When your order has been shipped, you will receive confirmation with your tracking number to confirm that it has been accepted. For the latest information on your delivery, please refer to the tracking number included in your shipping confirmation. Alternatively, if you have a registered account with Olway™, you can find this information under ‘Orders’.

Please contact us at support@olwayperformance.com  for assistance on damaged or incorrect items.


Olway™ is a sports nutrition brand empowering athletes to perform.